Privacy Policy
Last Updated: March 15, 2025
EvolveUpStart ("we," "us," or "our") takes your privacy seriously. This policy explains how we collect, use, protect, and handle your personal information when you use our financial literacy education services.
We operate in Thailand and comply with both Thai Personal Data Protection Act (PDPA) and international data protection standards. By using our services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information You Provide
When you register for our courses or contact us, we collect information that you voluntarily provide:
- Full name and contact details (email address, phone number)
- Demographic information (age, location within Thailand)
- Educational background and professional experience
- Payment information for course enrollment
- Course preferences and learning goals
Automatically Collected Data
Our website collects certain technical information automatically through cookies and similar technologies:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referral source and navigation patterns
Educational Progress Data
To improve your learning experience, we track your course progress including quiz scores, module completion rates, and areas where you might need additional support.
2. How We Use Your Information
Service Delivery
We use your data to provide access to courses, send educational materials, and communicate important updates about your enrollment.
Personalization
Your learning preferences help us recommend relevant courses and customize your educational journey based on your progress.
Communication
We send course announcements, respond to your inquiries, and provide customer support through the contact information you've shared.
Improvement
Anonymous usage data helps us understand how students interact with our platform and where we can make things better.
We also use your information for administrative purposes like processing payments, maintaining security, and complying with legal obligations under Thai law.
3. Data Sharing and Third Parties
We don't sell your personal information. Period. But we do share limited data with trusted partners who help us run our business:
| Partner Type | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Name, email, payment details | Process course enrollment payments securely |
| Email Service Providers | Name, email address | Send course materials and updates |
| Analytics Services | Anonymous usage data | Understand website performance and user behavior |
| Cloud Hosting | All collected data | Store and maintain our platform infrastructure |
All third-party providers are bound by confidentiality agreements and must comply with PDPA requirements. We carefully vet our partners to ensure they maintain appropriate security standards.
Legal Disclosure: We may disclose your information if required by Thai law, court orders, or governmental requests. We'll notify you when possible unless prohibited by law.
4. Your Data Protection Rights
Under Thailand's Personal Data Protection Act, you have specific rights regarding your personal information:
- Right to Access: Request a copy of all personal data we hold about you, including how we use it
- Right to Rectification: Ask us to correct any inaccurate or incomplete information in your profile
- Right to Erasure: Request deletion of your data when it's no longer needed for the purposes we collected it
- Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances
- Right to Data Portability: Receive your data in a structured, commonly used format to transfer elsewhere
- Right to Object: Opt out of certain types of data processing, particularly for marketing purposes
- Right to Withdraw Consent: Remove your consent for data processing at any time
How to Exercise Your Rights: Email us at [email protected] with "Data Rights Request" in the subject line. Include your full name and registered email address. We'll respond within 30 days as required by PDPA.
For deletion requests, please note we may need to retain certain information for legal compliance or to complete transactions you've initiated.
5. Data Security Measures
We take protecting your information seriously and implement multiple layers of security:
Technical Safeguards
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive personal information and payment data
- Regular security audits and vulnerability assessments
- Firewalls and intrusion detection systems monitoring our network
- Secure backup systems with encrypted data redundancy
Administrative Controls
- Limited access to personal data on a need-to-know basis
- Employee training on data protection and privacy practices
- Confidentiality agreements with all staff and contractors
- Regular review and updates of our security policies
While we work hard to protect your data, no system is completely secure. If you notice any suspicious activity related to your account, contact us immediately at [email protected].
6. Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy:
Active Student Data
Retained for the duration of your enrollment plus 2 years for educational records and support purposes.
Financial Records
Kept for 5 years after transaction completion as required by Thai accounting and tax regulations.
Marketing Data
Stored until you unsubscribe or request deletion, whichever comes first.
Anonymous Analytics
Aggregated usage statistics may be retained indefinitely as they cannot identify individual users.
After these periods, we securely delete or anonymize your data. If you close your account, we'll begin the deletion process immediately while retaining only what's legally required.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience. Here's what we use and why:
Essential Cookies
These are necessary for the website to function. They remember your login status and course progress so you don't have to start over each visit.
Analytics Cookies
We use these to understand which pages are most helpful and where students might be getting stuck. This data is anonymous and helps us improve our content.
Preference Cookies
These remember your settings like language preferences or whether you've dismissed certain notifications.
You can control cookies through your browser settings. Disabling essential cookies may affect how our website functions. Most browsers allow you to refuse third-party cookies while keeping functional ones active.
8. International Data Transfers
While we're based in Thailand, some of our service providers operate globally. When we transfer data outside Thailand, we ensure appropriate safeguards are in place:
- Data processing agreements with international standards compliance
- Transfer only to countries with adequate data protection laws
- Use of standard contractual clauses approved by Thai authorities
- Regular audits of international partners' security practices
Most student data stays within Thailand's borders. International transfers typically involve only anonymous analytics or cloud backup services with strong encryption.
9. Children's Privacy
Our services are designed for adults interested in financial literacy. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and interested in our courses, please have a parent or guardian contact us at [email protected]. We'll work with them to ensure appropriate protections are in place.
If we discover we've accidentally collected data from a minor without proper consent, we'll delete it immediately and notify the contact person on the account.
10. Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to your registered address
- Prominent notice on our website homepage
- In-platform notification when you log into your account
The "Last Updated" date at the top shows when the most recent changes went into effect. We encourage you to review this policy periodically, especially before providing any new personal information.
Continued use of our services after changes are posted means you accept the updated policy. If you disagree with modifications, you can close your account by contacting us.
11. Third-Party Links
Our website occasionally links to external resources, partner organizations, or recommended tools. We're not responsible for the privacy practices of these third-party sites.
When you click a link leaving evolveupstart.com, you're subject to that website's privacy policy. We recommend reading their policies before sharing personal information. We vet partners carefully but can't control their data practices.
Contact Us About Privacy
Questions about this policy or how we handle your data? We're here to help.
Email: [email protected]
Phone: +66 2 552 3500
Address: 99/99 หมู่ที่ 5, Nonthaburi 11120, Thailand
For privacy-specific inquiries, include "Privacy Question" in your subject line. We respond to all privacy concerns within 5 business days and formal data rights requests within 30 days as required by PDPA.